Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your book to request a return.

To be eligible for a return, your item must be in the same condition that you received it (no damage from reading, dog ears, cracked spines, etc.). You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at claire@clairefraise.com. Please note that returns will need to be sent to the following address: PO Box 641 Big Timber MT 59011

If your return is accepted, you will need to cover the cost of shipping the book back to us (we recommend USPS Media Mail because it's the most affortable, and it ranges between $5 and $6). Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at claire@clairefraise.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personalized signed copies that have been personalized to you by the author. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Returns
Unfortunately, we can't offer returns on orders shipped outside of the US.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at claire@clairefraise.com.